Got questions? We’ve got answers.
Yes. We offer home delivery for a fixed fee of €299.
If you prefer to collect your vehicle free of charge, you’re welcome to do so at one of our partner locations:
- Autohaus Wandscher Bremen or
- Autohaus Wandscher Bad Zwischenahn
Simply choose the option that suits you best during the booking process.
No, there are no contractual penalties at Carrivo.
Instead, we only charge fees when additional effort or actual damage occurs - for example for unreported damage, unauthorised use of the vehicle, or returning it late. These charges aren’t meant to punish, but simply to cover the costs incurred.
You’ll find the specific amounts in our Additional Service Costs, which are shown transparently during the booking process. They reflect the typical effort or damage involved, keeping everything fair and easy to understand. If a particular situation causes greater damage, additional costs may apply.
At Carrivo, there's no need for a deposit. You can jump straight into your car subscription without any extra hurdles. You'll only pay the monthly subscription fee and a one-time vehicle registration fee, which covers logistics, registration, vehicle preparation, and handover.
That's all there is to it. No deposit, no waiting for refunds - just book, hop in, and drive away.
In some cases, the risk assessment would normally mean we can’t offer you a subscription. In these situations, we may offer you an individual solution with a deposit. It simply serves as security and gives you the opportunity to start your subscription anyway - of course only with your agreement.
You need to pay the first monthly instalment and the vehicle preparation fee before the vehicle handover. The vehicle preparation fee is due as soon as your subscription is approved, and the first instalment is payable once you've confirmed a handover appointment. After that, your payment will be due on the same calendar day each month as your start date, always paid in advance.
For example, if your subscription begins on 8th January, your next instalment will be due on the 8th of each subsequent month. This ensures you have complete planning certainty, regardless of the payment method you choose.
We understand that after one or two years, you might not want to give your current car back.
That’s why Carrivo is designed as a subscription rather than a purchase or financing model. You use the car for a fixed term and simply return it afterwards - with no resale hassle, residual value risk, or long-term commitments. This keeps everything flexible, transparent, and straightforward.
Of course you can start a new subscription with a model of your choice.
At Carrivo, you always know what to expect. Any additional costs are clearly organised:
- Costs & Extras (carrivo.com/options)
Optional features and surcharges, for example:- Additional drivers or reduced deductible
- Surcharges depending on eligibility, e.g. limited driving experience
- Additional Service Costs
Fixed charges for extra effort, such as returning the vehicle very dirty or late. - Individually assessed damage
Damage is assessed individually. Our damage catalogue helps distinguish normal wear from actual damage, and your share is limited to the selected deductible per incident. - Booking & contract documents
No surprises: everything from the first two sections is shown during booking and confirmed again in your contract documents.
This way, you’ll see all possible costs and conditions before you finalise your subscription.
You can't extend your current contract, but starting a new subscription is straightforward. Don't worry, we'll remind you well in advance before your subscription ends, so you can choose your next vehicle at your leisure.
As a small token of our appreciation for your loyalty, we've got a little something extra for you - stay tuned for a surprise.
In the overview Costs & Extras (link: carrivo.com/en-de/optionen), you’ll find a clear overview of all price-related parts of your subscription in one place. This includes fixed items such as the vehicle preparation fee, possible Additional Charges (e.g. for new drivers who held their driving licence for less than 5 years), as well as optional add-ons like liability reduction or additional drivers.
Under Additional Service Costs, you’ll also find flat fees and charges for additional administrative effort - for example for returning a vehicle late or in an unusually dirty condition.
All costs are shown transparently during the booking process and included in your contract confirmation.
For our car subscriptions, there is no statutory right of withdrawal. The reason is that Carrivo subscriptions are fixed-term rental agreements, not typical online purchases.
We understand that this decision requires careful consideration. If you're unsure or have any questions, please get in touch with us. We're here to help you find the right solution before you finalise your subscription.
Yes, you can cancel your order as long as your contract hasn't been confirmed yet. Once we've reviewed your order and sent you the contract confirmation, you won't be able to withdraw.
Our car subscriptions are designed for a fixed term, so the statutory right of withdrawal for online orders does not apply here. Please note: Our ordering process is entirely digital. In many cases, approval and contract confirmation happen shortly after you place your order-sometimes within just a few minutes.
Not sure yet or have unanswered questions? Feel free to contact us beforehand - we want you to feel comfortable and confident in your decision to choose a Carrivo car subscription.
Yes, you select your monthly mileage package when you make your booking.
It's your responsibility to stick to the agreed mileage limit, although we might remind you if you're getting close to it.
If you find you're consistently driving more, you can easily increase your mileage limit through your customer account, subject to availability, at a preferential rate. It's straightforward and paperless.
Any extra miles will be charged after you return the vehicle, according to your contract confirmation. The cost per additional mile is clearly shown during the ordering process.
First, make sure you're using the correct email address and your current password. If you've forgotten your password, use the "Reset Password" option. If you're still having trouble, contact our support team - we're here to help you as quickly as possible.
Before you can take over your car, we need to get a few things ready: registration, logistics, cleaning, number plate fitting, or tyre changes. The vehicle registration fee covers all these initial costs in one go - one payment, everything included, so you can simply get in and drive away.
We've deliberately chosen this model: instead of quietly incorporating the start-up costs into the monthly fee, we make them a one-off, transparent charge.
This approach has two benefits:
- Your monthly fee stays lower, and
- we can do away with an additional deposit.
Your car subscription will automatically end when the term expires. If you'd like to continue driving, you can easily start a new subscription and choose the car that suits you best from then on.
We'll let you know in good time before your contract ends about available vehicles and suitable renewal options.
You can choose from various terms, such as 12, 18, or 24 months. Once your subscription ends, it will automatically terminate, so there's no need for you to cancel it.
Some vehicles offer you a choice of different terms, while other models come with a fixed term. Generally, the longer you commit, the lower your monthly payment will be, as many one-off costs are spread across the entire term.
The Carrivo car subscription is a simple alternative to leasing or buying. Choose your car online, select your term and mileage, and complete your booking in just a few minutes.
The entire process is digital: verify your identity on your smartphone and complete the credit check via secure Open Banking - instead of uploading payslips or paperwork. Quick, convenient and paperless.
Your monthly price already includes registration, vehicle tax, third-party liability and comprehensive cover, maintenance, wear and tear, and seasonal tyres. You only cover your direct usage costs such as fuel or electricity, consumables like AdBlue or screen wash, and external expenses like tolls or parking - the typical things you’d simply expect to pay for when driving any car.
After the agreed term, your contract ends automatically - no cancellation or purchase obligation. You can also add drivers or optional extras at any time.
A one-time vehicle preparation fee of €999 applies for vehicle preparation, registration, and handover.
You cannot extend your current contract. Your subscription will end automatically, so there's no need to cancel it.
If you've enjoyed your vehicle and the Carrivo experience, you're welcome to start a new subscription. You can choose the same model if it's available, or opt for a different one if your needs or preferences have changed.
Don't worry, we'll remind you in good time before your subscription ends, so you can calmly choose your next vehicle.
As a small token of our appreciation for your loyalty, we have a little something extra for you-stay tuned for a surprise.
To make things easy, we'll send you a reminder email before your return date, including a short checklist so nothing gets overlooked. And if something does get left behind, don’t worry - we’ll get in touch as soon as we find it.
After you return the car and we've completed the final inspection, we'll email you your final invoice within a few days. This will include a clear and detailed breakdown of all relevant charges, such as any excess mileage or minor adjustments.
If everything is in order, there won't be any additional costs. At Carrivo, we don't charge any return or deregistration charges - these are fully covered by the initial vehicle preparation fee and your monthly subscription payments.
When you return the vehicle, we'll inspect it together with you.
Normal wear and tear is, of course, not an issue. If we find any damage, we'll record it straight away in the return report.
To help you understand what to expect, our damage catalogue (link: carrivo.com/en-de/schadenskatalog) is available even before your subscription begins. It clearly explains, with examples, the difference between wear and tear and actual damage.
After the return, you'll receive the report via email. Any actual damage will be charged according to fixed rates (for example, if a tyre repair kit is missing) or, if necessary, based on an assessment.
Naturally, you'll receive a detailed invoice listing all the charges.
Please ensure you return your vehicle in a clean and tidy condition, both inside and out. A standard car wash and a thorough vacuum will do the trick.
We don't expect the car to look brand new-some splashes from the drive back or a few crumbs on the floor mat are perfectly acceptable.
Just make sure to remove any heavy dirt, pet hair, or stubborn stains.
By returning the vehicle clean, the handover process becomes much simpler and more transparent. It makes it easier to spot any potential damage and distinguish between normal wear and tear and actual damage. This way, we can avoid unnecessary questions and follow-ups.
A few weeks before your subscription ends, we'll send you an email reminder about returning your car. Just like when you picked it up, you can easily book a convenient return appointment online at one of our logistics locations.
Typically, you'll return the car to the same location where you collected it. We are continually expanding our network of locations. If a closer return site becomes available during your subscription, we'll be sure to let you know.
Please bring your ID card and driving licence with you.
If you don’t have an ID card, you can alternatively present your passport together with proof of address (e.g. a registration certificate).
Please also make sure your first monthly payment has been received. We can only hand over the vehicle once the payment has cleared.
You'll receive an email as soon as your car is ready. You can then choose your preferred handover date using our online calendar.
When you arrive, we'll check your driving licence and ID, and together we'll complete a handover report. This document records the vehicle's condition and features, and we'll email it to you afterwards.
Please ensure that your first monthly payment is made on time. We cannot hand over the vehicle without receiving this payment in advance.
After that, all that's left to do is hop in, drive off, and enjoy - completely free of paperwork or stress.
Normal wear and tear on your vehicle is perfectly acceptable - after all, it's meant to be used.
Whether something is considered damage or just normal wear is assessed on a case-by-case basis by an independent assessor. To provide guidance and ensure complete transparency, we use our damage catalogue (link: carrivo.com/en-de/schadenskatalog). This resource compares typical wear and damage, offering clear descriptions and example images. This way, you can understand in advance which marks are considered normal and when you might need to contribute to costs.
Our aim is to ensure you know exactly what to expect, so you don't have to worry about unfair damage charges.
Ending your car subscription early is generally not possible, as it is designed for a fixed term. However, there are legally defined exceptions, such as an extraordinary termination for significant reasons, like permanent inability to drive, where the contract can be ended early.
You can view your contract and all term details at any time in your customer account. To cancel, simply use our contact us page.
Please note: Once we receive your cancellation request, we will review the reason provided. If the conditions are met, we will confirm the termination of your contract.
All registered drivers who meet the requirements - such as the minimum age, a valid driving licence, and residency in Germany - are fully covered by the insurance.
To maintain this coverage, you should not let others use the vehicle.
However, in genuine emergencies, another person may drive the vehicle briefly. This could be to seek help or to avoid a dangerous situation.
Always report any damage immediately, even if it seems minor. If damage is only discovered when you return the car, the handling process can become more complex and may result in additional costs.
The reason is simple: damage must be reported promptly in order to be properly assessed and settled. If it’s reported too late, settlement through our insurance cover may no longer be fully possible.
In such cases, any additional costs may be passed on. Reporting damage early helps keep everything smooth, transparent, and straightforward.
If your vehicle or any accessories have been stolen, please report the theft to the police immediately and then inform us. We’ll need the police incident number so we can start the claim process for you right away.
You are liable for the damage up to the agreed deductible, just like with any other damage. The coverage applies as long as there is no gross negligence or breach of duty - for instance, if the vehicle was properly locked and the keys were not left unattended.
We understand that such an incident can be stressful, so we're here to help you resolve everything as quickly and smoothly as possible.
If your car is written off, your subscription will automatically end. The claim is settled based on the replacement value, minus the agreed deductible.
Carrivo will guide you through the entire process and keep you informed about the next steps and any possible alternatives, such as how you can start a new subscription straight away.
We understand that an accident is always inconvenient, so we make sure the process is as straightforward and transparent as possible for you.
Normal wear and tear on your vehicle is perfectly acceptable - after all, it’s meant to be used.
Whether something is considered damage or just normal wear is assessed on a case-by-case basis by an independent assessor. To help you understand and ensure complete transparency, we use our damage catalogue (link: carrivo.com/en-de/schadenskatalog). This resource compares typical wear and damage, providing clear descriptions and example images. This way, you can see in advance what is considered normal and when you might need to contribute to costs.
Our aim is to ensure you know exactly what to expect, so you don’t have to worry about unfair damage charges.
Please report the loss immediately online (link: carrivo.com/en-de/fahrzeugservice). We will then take all necessary actions, including securing the vehicle and arranging for it to be towed if needed.
A new key will be programmed at the workshop so you can regain access to the vehicle. This process may take a few days, typically up to seven working days.
You can find the specific costs for key loss and replacement in our Additional Service Costs.
Small stone chips or cracks can often be repaired if you act quickly. Simply report the issue using our damage form (link: carrivo.com/en-de/fahrzeugservice).
Whether a repair is possible depends on the location and size of the damage. The chip must not be in the driver's line of sight, should have a minimum distance from the edge of the windscreen, and must not have large cracks. The driver's line of sight is a specifically defined area above the steering wheel where repairs are not permitted.
If a repair is not safe, we will arrange for the windscreen to be replaced at one of our partner workshops.
We carefully assess each case to avoid unnecessary replacements and additional costs.
In general, you are responsible for any damage, including those caused by normal usage risks like a nail in the tyre, stone chips, or a marten bite, up to the amount of your deductible-except in certain exceptional cases. To clarify: if your deductible is €1,000 and the damage costs €600, you only pay €600. If the damage amounts to €1,600, you pay just €1,000. Important note: the deductible applies to each individual claim.
If you act deliberately or with gross negligence-such as driving under the influence, racing, allowing unregistered drivers to use the car, failing to report damage, or breaching damage reporting obligations-your insurance cover may be void. In these situations, you could be liable for costs exceeding your deductible.
Our advice: drive carefully and report any damage immediately. This ensures everything remains secure and straightforward.
Yes, your insurance cover is valid across the EU as well as in Switzerland, the United Kingdom, Norway, Liechtenstein, and Monaco.
You may drive in these countries without any additional charges or prior registration. Travel to other countries is not permitted. This ensures your insurance cover remains fully valid and you stay properly protected while driving abroad.
Our vehicles are equipped in accordance with German legal requirements. When travelling internationally, please make sure to follow the local traffic and equipment regulations of each country - for example winter tyres or snow chains, high-visibility vests, or first-aid kits, as requirements may vary.
Yes - you can easily reduce your deductible during booking.
With Comfort Protection, it’s reduced to €500 per incident, and with Premium Protection, it’s fully waived (€0). This lets you choose the level of protection that feels right for you.
Many drivers prefer this for better cost predictability - a small fixed monthly amount instead of a larger one-off payment if something happens.
Good to know: the deductible applies per incident, not once per contract term.
Your subscription already includes comprehensive cover with a limited deductible.
Your personal contribution is capped at a maximum of €1,000 per incident.
If you’d like even more protection, you can reduce your share with optional cover:
With Comfort Cover, the deductible is reduced to €500, and with Premium Cover, it’s fully waived (€0).
Good to know: the deductible applies per incident, not once per contract term. If multiple incidents occur, it is charged for each one - similar to a standard car insurance policy.
Our monthly subscription already includes comprehensive protection: third-party liability as well as partial and comprehensive cover. This means you’re covered for damage to others and to your own vehicle.
Roadside cover is also included. In the event of a breakdown or accident, it supports you with on-site assistance, towing, and onward or return travel - and, if necessary, accommodation or replacement mobility.
Your cover applies not only in Germany but also across the EU, as well as in Switzerland, the United Kingdom, Norway, Liechtenstein, and Monaco.
Your excess is shown transparently during the booking process. It depends on the selected vehicle and package, and you can choose to reduce it if you prefer.
When you report damage or if any damage is found after you return the vehicle, Carrivo will handle everything from there. A certified assessor will inspect the car and provide an objective evaluation, ensuring complete transparency and clarity.
We will keep you updated at every stage, and you’ll be able to review the results as soon as they are available. Our aim is to make the process as straightforward and stress-free for you as possible.
If an accident involves personal injury or third parties, you must always call the police. If the police are unable to attend, please note the time of your call, the station you contacted and, if possible, the name of the officer.
Afterwards, please report the damage online (link: carrivo.com/en-de/fahrzeugservice). Inform us immediately, even about minor damage - the sooner we know, the faster we can help.
If the situation feels overwhelming, don’t worry. In your vehicle’s glove compartment, you’ll find an information sheet titled “Verhalten bei Unfällen” with all the key steps at a glance.
You can easily report any damage online (link: carrivo.com/en-de/fahrzeugservice). Please inform us immediately, even about minor scratches - the sooner we know, the faster we can help.
Please report all damage online. Ideally, submit the report directly on the spot using your smartphone. If that’s not possible, document everything first and enter the details online afterwards. This ensures we receive all relevant information and can process your case quickly.
In the event of an accident involving personal injury or if third parties are involved, you must call the police. If the police are unable to attend, please note the time of your call, the station you contacted, and, if possible, the name of the officer.
If everything feels overwhelming at the moment, don’t worry. In your vehicle’s glove compartment, you’ll find an information sheet titled “What to Do in an Accident” with all the essential steps at a glance.
As a general rule, the manufacturer’s roadside assistance should always be your first point of contact in the event of a breakdown. This service is part of the manufacturer’s warranty and is often free of charge.
You are, of course, free to use your own ADAC membership or any private roadside cover. This can make sense if you prefer the services included there.
Your Carrivo subscription also includes roadside cover. If your vehicle is not immediately roadworthy, it supports you with onward or return travel, for example with replacement mobility or accommodation.
In most situations, roadside assistance is therefore covered at no extra cost. Only if none of these services apply or additional coordination is required - for example in cases like misfuelling - Carrivo will step in directly. In these situations, service fees may apply in line with our Additional Service Costs.
Please note: An ADAC membership or private cover is a separate contract between you and the provider. Any costs or services from these memberships cannot be charged to or reimbursed by Carrivo.
There isn’t an automatic entitlement to a replacement vehicle. How we support you in the event of a breakdown or damage depends on the cause:
Breakdown or technical fault
In this case, the manufacturer’s warranty applies. The manufacturer’s roadside assistance will organise help and usually cover towing and repair costs. If needed, they often provide a replacement vehicle - subject to availability and the manufacturer’s policies.
Accident caused by another party
If another road user is responsible for the damage, you are generally entitled to a hire car. The other party’s insurance typically covers the costs.
Damage caused by you
For self-inflicted damage, there is no entitlement to a replacement vehicle. However, depending on availability, we may still be able to offer one. If this isn’t possible, we will pause your subscription and refund your monthly fee on a pro-rata basis for the days the vehicle is not roadworthy. Your contract term and return date remain unchanged.
(Economic) total loss
If your vehicle is classified as an economic total loss after an accident, it will not be repaired. In this case, your current subscription ends automatically, as the vehicle is no longer usable. You can then start a new subscription with another vehicle.
Please note: Replacement vehicles may differ in model or category. Manufacturers or partners typically provide the smallest available category, often with a manual transmission.
Important: always contact the manufacturer’s roadside assistance first.
All Carrivo vehicles are typically new and covered by a manufacturer’s warranty. In the event of a technical breakdown or defect, your first point of contact should be the manufacturer’s roadside assistance. You can usually find the phone number:
- on a sticker in the sun visor,
- in the vehicle handbook, or
- in the infotainment system under “Roadside Assistance”.
They will arrange help or towing for you - 24/7 and across Europe. In most cases, this service is free of charge.
What about continuing your journey or accommodation?
If the vehicle is not immediately roadworthy and you are more than 50 km away from home, your roadside cover also applies. It supports you with onward or return travel, for example with a replacement vehicle or accommodation.
You don’t need to contact both services at the same time. In most cases, calling the manufacturer’s roadside assistance first is enough. If additional cover is relevant, it will be coordinated automatically.
When does Carrivo step in?
In most cases, roadside assistance is organised free of charge through the manufacturer’s roadside assistance or your roadside cover. If neither service applies or additional coordination is required - for example in cases like misfuelling or other self-caused incidents - Carrivo will of course help organise assistance. In these situations, service fees may apply in line with our Additional Service Costs.
Damage caused by improper or risky use-such as drifting, racing, overloading, or incorrect handling-is not covered by insurance and will be your responsibility.
Please treat the vehicle as you would your own. This ensures everything remains safe, fair, and insured, helping you avoid unnecessary costs or risks.
If you receive a driving ban or your licence is revoked, you are no longer permitted to drive the vehicle. However, any additional drivers listed on the agreement can continue to use the vehicle, provided they hold a valid driving licence.
Please inform us immediately once the ban or revocation takes effect. Driving without a valid licence is not allowed and will result in the loss of insurance cover.
The contract remains active during this period, and you cannot cancel or reduce the subscription fees.
Once your licence is reinstated, you can resume using the vehicle as usual after providing proof digitally via your smartphone, similar to the verification process during booking.
Smoking and vaping are not permitted in the vehicle to protect both the interior and the vehicle's value.
Even vaping e-cigarettes can leave traces behind. The vapour contains glycerine, which can settle as a fine, sticky film on the windows. This can cause the windows to fog up more quickly, potentially obstructing your view.
Eating is, of course, allowed - but please treat the vehicle with care. If odours linger or stains occur, a special cleaning may be required.
Only you and any additional drivers listed in the contract are allowed to use the vehicle.
Passing it on to others for a fee or for commercial purposes is strictly prohibited and may result in the immediate termination of your car subscription.
Yes, you can drive your vehicle within the EU as well as in Switzerland, the United Kingdom, Norway, Liechtenstein, and Monaco. Travel to these countries is included in your subscription price and doesn’t require prior notification - so feel free to cross borders spontaneously.
Travel to other countries is not permitted, as insurance cover cannot be guaranteed there. For this reason, extending cover to additional countries is unfortunately not possible, even on request.
Our vehicles are equipped in accordance with German legal requirements. When travelling abroad, please ensure you comply with the local traffic and equipment regulations of each country - for example winter tyres or snow chains, high-visibility vests, or first-aid kits, as requirements may vary.
You cannot swap your vehicle upon request because each subscription is tied to a specific car.
However, in exceptional cases, such as a persistent technical fault or if the vehicle is no longer roadworthy, we will of course find an appropriate solution for you.
Simply log into your customer account to update your address, phone number, or bank details. This ensures that all your information and documents, from invoices to service notices, are always up to date, allowing your car subscription to continue smoothly.
Depending on the situation, you’ll receive the right support - either digitally or directly through the manufacturer’s roadside assistance.
In case of damage or an accident:
Report the damage online (link: carrivo.com/en-de/fahrzeugservice), ideally right away using your smartphone or by submitting the details digitally afterwards. This ensures we receive all relevant information and can help you quickly.
In case of a breakdown or technical issue:
Contact your vehicle’s manufacturer’s roadside assistance first. It’s part of the manufacturer’s warranty, available 24/7, and in many cases free of charge. You’ll usually find the number in the sun visor, the vehicle handbook, or the infotainment system.
Your Carrivo subscription additionally includes roadside cover to support onward or return travel.
If none of these services apply or additional coordination is required - for example in cases like misfuelling or other self-caused incidents - Carrivo will of course help organise assistance. In these situations, service fees may apply in line with our Additional Service Costs.
Only you and any registered additional drivers are allowed to use the vehicle. In exceptional circumstances, such as a medical emergency, another person may drive it temporarily, provided they hold a valid driving licence. Unauthorised use could jeopardise your insurance cover.
Yes, you can register one or more additional drivers online at any time. Each additional driver must have held a valid driving licence for at least 12 months and must reside in Germany.
Once registered, the additional driver will automatically receive an email with a link to verify their driving licence. They can only use the vehicle after successful verification.
Having more drivers means more variety, but it also increases insurance risks. Therefore, there is a small additional fee of €19 per month for each driver.
Many questions can be answered right here in our FAQ - often you’ll find what you need straight away, without any waiting time.
If you need personal support, contact us.
If you can't make a scheduled service appointment at short notice, please contact the garage directly to reschedule. This is usually straightforward and helps prevent unnecessary delays.
However, if a required maintenance interval is significantly missed, it could lead to additional costs, including the potential loss of warranty or guarantee claims.
While most manufacturers offer a small grace period, it's best to stick to your service schedule. This ensures your warranty remains valid, your vehicle stays safe, and its value is preserved.
Carrivo vehicles typically come with all-season tyres, which are legally approved for winter use. This means you usually won't need to change them seasonally.
Some vehicles come with two sets of tyres (summer and winter). The extra set is usually in the vehicle when you receive it and should be taken to a nearby Carrivo tyre partner for storage.
If a seasonal tyre change is necessary, you can easily arrange this here (link: carrivo.com/en-de/fahrzeugservice). We’ll connect you with an authorised tyre partner in your area.
The costs for necessary tyre changes and storage are already included in your car subscription. If you choose to switch to a different type of tyre (e.g., from all-season to winter tyres) voluntarily, you can arrange this through one of our partner businesses, but you will need to cover the costs yourself.
When returning the vehicle, all tyres you received must be returned, including any that were stored. Please note: You are not allowed to store tyres yourself or change them independently, as all work on our vehicles must be carried out by authorised Carrivo partner businesses.
You generally won't need to take your car for the main inspection and emissions test (commonly referred to as "TÜV"). Since Carrivo provides new vehicles, unless stated otherwise, and our terms are a maximum of 24 months, these inspections are typically not required during your subscription.
However, maintenance or service intervals might be due sooner, depending on the model and mileage. If this is the case, or if an inspection is exceptionally required, we will:
- Notify you,
- Recommend a suitable partner garage,
- Handle all coordination and cover the scheduled costs.
You won't need to pay anything on-site.
If the garage identifies unusual or self-inflicted wear and tear (for example, tyres worn down more than expected for the mileage), we will inform you and charge the resulting costs.
Regular maintenance and checks are crucial to ensure the manufacturer's warranty, safety, and insurance cover remain intact. If your vehicle displays a warning light and you haven't heard from us, please contact us (link: carrivo.com/en-de/fahrzeugservice) directly - we'll take care of everything else.
We handle all maintenance scheduling automatically through our partner garages. We'll let you know in advance when a service is due. Please make sure to attend the appointment to keep your vehicle in top condition and maintain its value.
Maintenance might be required based on mileage or the vehicle's age. If your vehicle displays a maintenance alert and you haven't heard from Carrivo yet, please visit carrivo.com/en-de/fahrzeugservice immediately. We'll arrange a suitable garage appointment for you with one of our partners.
Yes, fluids such as oil, AdBlue, and screen wash are part of routine vehicle maintenance. Please check their levels regularly and top them up as needed, ideally when prompted by the onboard computer.
This will keep your vehicle in excellent condition and help you avoid unnecessary trips to the garage or additional expenses.
You can find our Terms & Conditions (link: carrivo.com/en-de/agb) and Privacy Policy linked at the bottom of our website in the "Footer" section, or simply click the links here.
If a red or yellow warning light appears, please pull over safely and check the display immediately. Never ignore safety-related warnings-they are there to protect you and your vehicle.
All Carrivo vehicles are typically new and come with a manufacturer's warranty. In such cases, contact the manufacturer's assistance service directly. You can usually find their phone number on a sticker in the sun visor, in the vehicle handbook, or in the infotainment system under "Breakdown Assistance."
The assistance service will arrange help quickly and efficiently, available 24/7 across Europe. In most cases, roadside assistance is organised free of charge for you through the manufacturer’s roadside assistance or the roadside cover.
If none of these services apply or additional coordination is required - for example in cases like misfuelling or other self-caused incidents - Carrivo will of course help organise assistance. In these situations, service fees may apply in line with our Additional Service Costs.
We only keep your contract data for as long as required by law or necessary for billing and verification purposes. After that, we either delete or anonymise it. You can find more information in our Privacy Policy.
Open Banking is a secure and legally regulated process that allows you to grant us read-only access to certain account information - only with your consent and solely for the purpose of the credit check.
Instead of scanning or uploading payslips and documents, you simply log in to your online banking once. Relevant information, such as regular income and expenses, is analysed automatically and digitally.
For you, this means less paperwork, less effort, and a much faster decision.
Open Banking is strictly regulated across the EU and subject to clear security and data protection standards. Your data is encrypted, processed securely, and used only for this specific purpose.
We only process the data necessary for the contract, such as your identity, driving licence, payment details, and possibly telematics data. This information is protected in compliance with GDPR and is never shared for advertising purposes. You can find more information in our Privacy Policy.
Yes, you can object to the processing of your data at any time, as long as it is not necessary for fulfilling the contract.
- You can object to the use of data for purposes such as newsletters, personalised offers, or marketing. You can stop this usage whenever you wish.
- You cannot object to the processing of data needed for managing your subscription, vehicle administration, or vehicle safety. We process this data solely for these purposes.
Open Banking helps us assess your affordability quickly, fairly, and fully digitally - without paperwork or uploading payslips.
You simply log in securely through your bank once. The system reviews only relevant information, such as:
- whether you have regular income
- whether your monthly income covers your expenses
- and whether there are any unusual payment issues
This gives us a current and realistic picture of your financial situation, instead of relying on outdated or incomplete records.
Your data is encrypted, processed in line with strict data protection standards, and used solely for this affordability check.
The result: a faster, simpler, and more transparent process - for you and for us.
We don't conduct a Schufa check. Instead, we use Open Banking, as we believe it's more up-to-date and fairer than traditional methods.
For corporate clients, additional credit checks may be necessary, depending on the type of business or the size of the contract.
You can find our Terms & Conditions (link: carrivo.com/en-de/agb) and Privacy Policy linked at the bottom of our website in the "Footer" section, or simply click the links here.
We only keep your contract data for as long as required by law or necessary for billing and verification purposes. After that, we either delete or anonymise it. You can find more information in our Privacy Policy.
Open Banking is a secure and legally regulated process that allows you to grant us read-only access to certain account information - only with your consent and solely for the purpose of the credit check.
Instead of scanning or uploading payslips and documents, you simply log in to your online banking once. Relevant information, such as regular income and expenses, is analysed automatically and digitally.
For you, this means less paperwork, less effort, and a much faster decision.
Open Banking is strictly regulated across the EU and subject to clear security and data protection standards. Your data is encrypted, processed securely, and used only for this specific purpose.
We only process the data necessary for the contract, such as your identity, driving licence, payment details, and possibly telematics data. This information is protected in compliance with GDPR and is never shared for advertising purposes. You can find more information in our Privacy Policy.
Yes, you can object to the processing of your data at any time, as long as it is not necessary for fulfilling the contract.
- You can object to the use of data for purposes such as newsletters, personalised offers, or marketing. You can stop this usage whenever you wish.
- You cannot object to the processing of data needed for managing your subscription, vehicle administration, or vehicle safety. We process this data solely for these purposes.
Open Banking helps us assess your affordability quickly, fairly, and fully digitally - without paperwork or uploading payslips.
You simply log in securely through your bank once. The system reviews only relevant information, such as:
- whether you have regular income
- whether your monthly income covers your expenses
- and whether there are any unusual payment issues
This gives us a current and realistic picture of your financial situation, instead of relying on outdated or incomplete records.
Your data is encrypted, processed in line with strict data protection standards, and used solely for this affordability check.
The result: a faster, simpler, and more transparent process - for you and for us.
We don't conduct a Schufa check. Instead, we use Open Banking, as we believe it's more up-to-date and fairer than traditional methods.
For corporate clients, additional credit checks may be necessary, depending on the type of business or the size of the contract.
Damage caused by improper or risky use-such as drifting, racing, overloading, or incorrect handling-is not covered by insurance and will be your responsibility.
Please treat the vehicle as you would your own. This ensures everything remains safe, fair, and insured, helping you avoid unnecessary costs or risks.
If you receive a driving ban or your licence is revoked, you are no longer permitted to drive the vehicle. However, any additional drivers listed on the agreement can continue to use the vehicle, provided they hold a valid driving licence.
Please inform us immediately once the ban or revocation takes effect. Driving without a valid licence is not allowed and will result in the loss of insurance cover.
The contract remains active during this period, and you cannot cancel or reduce the subscription fees.
Once your licence is reinstated, you can resume using the vehicle as usual after providing proof digitally via your smartphone, similar to the verification process during booking.
Smoking and vaping are not permitted in the vehicle to protect both the interior and the vehicle's value.
Even vaping e-cigarettes can leave traces behind. The vapour contains glycerine, which can settle as a fine, sticky film on the windows. This can cause the windows to fog up more quickly, potentially obstructing your view.
Eating is, of course, allowed - but please treat the vehicle with care. If odours linger or stains occur, a special cleaning may be required.
Only you and any additional drivers listed in the contract are allowed to use the vehicle.
Passing it on to others for a fee or for commercial purposes is strictly prohibited and may result in the immediate termination of your car subscription.
Yes, you can drive your vehicle within the EU as well as in Switzerland, the United Kingdom, Norway, Liechtenstein, and Monaco. Travel to these countries is included in your subscription price and doesn’t require prior notification - so feel free to cross borders spontaneously.
Travel to other countries is not permitted, as insurance cover cannot be guaranteed there. For this reason, extending cover to additional countries is unfortunately not possible, even on request.
Our vehicles are equipped in accordance with German legal requirements. When travelling abroad, please ensure you comply with the local traffic and equipment regulations of each country - for example winter tyres or snow chains, high-visibility vests, or first-aid kits, as requirements may vary.
You cannot swap your vehicle upon request because each subscription is tied to a specific car.
However, in exceptional cases, such as a persistent technical fault or if the vehicle is no longer roadworthy, we will of course find an appropriate solution for you.
Simply log into your customer account to update your address, phone number, or bank details. This ensures that all your information and documents, from invoices to service notices, are always up to date, allowing your car subscription to continue smoothly.
Only you and any registered additional drivers are allowed to use the vehicle. In exceptional circumstances, such as a medical emergency, another person may drive it temporarily, provided they hold a valid driving licence. Unauthorised use could jeopardise your insurance cover.
Yes, you can register one or more additional drivers online at any time. Each additional driver must have held a valid driving licence for at least 12 months and must reside in Germany.
Once registered, the additional driver will automatically receive an email with a link to verify their driving licence. They can only use the vehicle after successful verification.
Having more drivers means more variety, but it also increases insurance risks. Therefore, there is a small additional fee of €19 per month for each driver.
If you can't make a scheduled service appointment at short notice, please contact the garage directly to reschedule. This is usually straightforward and helps prevent unnecessary delays.
However, if a required maintenance interval is significantly missed, it could lead to additional costs, including the potential loss of warranty or guarantee claims.
While most manufacturers offer a small grace period, it's best to stick to your service schedule. This ensures your warranty remains valid, your vehicle stays safe, and its value is preserved.
Carrivo vehicles typically come with all-season tyres, which are legally approved for winter use. This means you usually won't need to change them seasonally.
Some vehicles come with two sets of tyres (summer and winter). The extra set is usually in the vehicle when you receive it and should be taken to a nearby Carrivo tyre partner for storage.
If a seasonal tyre change is necessary, you can easily arrange this here (link: carrivo.com/en-de/fahrzeugservice). We’ll connect you with an authorised tyre partner in your area.
The costs for necessary tyre changes and storage are already included in your car subscription. If you choose to switch to a different type of tyre (e.g., from all-season to winter tyres) voluntarily, you can arrange this through one of our partner businesses, but you will need to cover the costs yourself.
When returning the vehicle, all tyres you received must be returned, including any that were stored. Please note: You are not allowed to store tyres yourself or change them independently, as all work on our vehicles must be carried out by authorised Carrivo partner businesses.
You generally won't need to take your car for the main inspection and emissions test (commonly referred to as "TÜV"). Since Carrivo provides new vehicles, unless stated otherwise, and our terms are a maximum of 24 months, these inspections are typically not required during your subscription.
However, maintenance or service intervals might be due sooner, depending on the model and mileage. If this is the case, or if an inspection is exceptionally required, we will:
- Notify you,
- Recommend a suitable partner garage,
- Handle all coordination and cover the scheduled costs.
You won't need to pay anything on-site.
If the garage identifies unusual or self-inflicted wear and tear (for example, tyres worn down more than expected for the mileage), we will inform you and charge the resulting costs.
Regular maintenance and checks are crucial to ensure the manufacturer's warranty, safety, and insurance cover remain intact. If your vehicle displays a warning light and you haven't heard from us, please contact us (link: carrivo.com/en-de/fahrzeugservice) directly - we'll take care of everything else.
We handle all maintenance scheduling automatically through our partner garages. We'll let you know in advance when a service is due. Please make sure to attend the appointment to keep your vehicle in top condition and maintain its value.
Maintenance might be required based on mileage or the vehicle's age. If your vehicle displays a maintenance alert and you haven't heard from Carrivo yet, please visit carrivo.com/en-de/fahrzeugservice immediately. We'll arrange a suitable garage appointment for you with one of our partners.
Yes, fluids such as oil, AdBlue, and screen wash are part of routine vehicle maintenance. Please check their levels regularly and top them up as needed, ideally when prompted by the onboard computer.
This will keep your vehicle in excellent condition and help you avoid unnecessary trips to the garage or additional expenses.
If a red or yellow warning light appears, please pull over safely and check the display immediately. Never ignore safety-related warnings-they are there to protect you and your vehicle.
All Carrivo vehicles are typically new and come with a manufacturer's warranty. In such cases, contact the manufacturer's assistance service directly. You can usually find their phone number on a sticker in the sun visor, in the vehicle handbook, or in the infotainment system under "Breakdown Assistance."
The assistance service will arrange help quickly and efficiently, available 24/7 across Europe. In most cases, roadside assistance is organised free of charge for you through the manufacturer’s roadside assistance or the roadside cover.
If none of these services apply or additional coordination is required - for example in cases like misfuelling or other self-caused incidents - Carrivo will of course help organise assistance. In these situations, service fees may apply in line with our Additional Service Costs.
Depending on the situation, you’ll receive the right support - either digitally or directly through the manufacturer’s roadside assistance.
In case of damage or an accident:
Report the damage online (link: carrivo.com/en-de/fahrzeugservice), ideally right away using your smartphone or by submitting the details digitally afterwards. This ensures we receive all relevant information and can help you quickly.
In case of a breakdown or technical issue:
Contact your vehicle’s manufacturer’s roadside assistance first. It’s part of the manufacturer’s warranty, available 24/7, and in many cases free of charge. You’ll usually find the number in the sun visor, the vehicle handbook, or the infotainment system.
Your Carrivo subscription additionally includes roadside cover to support onward or return travel.
If none of these services apply or additional coordination is required - for example in cases like misfuelling or other self-caused incidents - Carrivo will of course help organise assistance. In these situations, service fees may apply in line with our Additional Service Costs.
Many questions can be answered right here in our FAQ - often you’ll find what you need straight away, without any waiting time.
If you need personal support, contact us.
All registered drivers who meet the requirements - such as the minimum age, a valid driving licence, and residency in Germany - are fully covered by the insurance.
To maintain this coverage, you should not let others use the vehicle.
However, in genuine emergencies, another person may drive the vehicle briefly. This could be to seek help or to avoid a dangerous situation.
Always report any damage immediately, even if it seems minor. If damage is only discovered when you return the car, the handling process can become more complex and may result in additional costs.
The reason is simple: damage must be reported promptly in order to be properly assessed and settled. If it’s reported too late, settlement through our insurance cover may no longer be fully possible.
In such cases, any additional costs may be passed on. Reporting damage early helps keep everything smooth, transparent, and straightforward.
If your vehicle or any accessories have been stolen, please report the theft to the police immediately and then inform us. We’ll need the police incident number so we can start the claim process for you right away.
You are liable for the damage up to the agreed deductible, just like with any other damage. The coverage applies as long as there is no gross negligence or breach of duty - for instance, if the vehicle was properly locked and the keys were not left unattended.
We understand that such an incident can be stressful, so we're here to help you resolve everything as quickly and smoothly as possible.
If your car is written off, your subscription will automatically end. The claim is settled based on the replacement value, minus the agreed deductible.
Carrivo will guide you through the entire process and keep you informed about the next steps and any possible alternatives, such as how you can start a new subscription straight away.
We understand that an accident is always inconvenient, so we make sure the process is as straightforward and transparent as possible for you.
Normal wear and tear on your vehicle is perfectly acceptable - after all, it’s meant to be used.
Whether something is considered damage or just normal wear is assessed on a case-by-case basis by an independent assessor. To help you understand and ensure complete transparency, we use our damage catalogue (link: carrivo.com/en-de/schadenskatalog). This resource compares typical wear and damage, providing clear descriptions and example images. This way, you can see in advance what is considered normal and when you might need to contribute to costs.
Our aim is to ensure you know exactly what to expect, so you don’t have to worry about unfair damage charges.
Please report the loss immediately online (link: carrivo.com/en-de/fahrzeugservice). We will then take all necessary actions, including securing the vehicle and arranging for it to be towed if needed.
A new key will be programmed at the workshop so you can regain access to the vehicle. This process may take a few days, typically up to seven working days.
You can find the specific costs for key loss and replacement in our Additional Service Costs.
Small stone chips or cracks can often be repaired if you act quickly. Simply report the issue using our damage form (link: carrivo.com/en-de/fahrzeugservice).
Whether a repair is possible depends on the location and size of the damage. The chip must not be in the driver's line of sight, should have a minimum distance from the edge of the windscreen, and must not have large cracks. The driver's line of sight is a specifically defined area above the steering wheel where repairs are not permitted.
If a repair is not safe, we will arrange for the windscreen to be replaced at one of our partner workshops.
We carefully assess each case to avoid unnecessary replacements and additional costs.
In general, you are responsible for any damage, including those caused by normal usage risks like a nail in the tyre, stone chips, or a marten bite, up to the amount of your deductible-except in certain exceptional cases. To clarify: if your deductible is €1,000 and the damage costs €600, you only pay €600. If the damage amounts to €1,600, you pay just €1,000. Important note: the deductible applies to each individual claim.
If you act deliberately or with gross negligence-such as driving under the influence, racing, allowing unregistered drivers to use the car, failing to report damage, or breaching damage reporting obligations-your insurance cover may be void. In these situations, you could be liable for costs exceeding your deductible.
Our advice: drive carefully and report any damage immediately. This ensures everything remains secure and straightforward.
Yes, your insurance cover is valid across the EU as well as in Switzerland, the United Kingdom, Norway, Liechtenstein, and Monaco.
You may drive in these countries without any additional charges or prior registration. Travel to other countries is not permitted. This ensures your insurance cover remains fully valid and you stay properly protected while driving abroad.
Our vehicles are equipped in accordance with German legal requirements. When travelling internationally, please make sure to follow the local traffic and equipment regulations of each country - for example winter tyres or snow chains, high-visibility vests, or first-aid kits, as requirements may vary.
Yes - you can easily reduce your deductible during booking.
With Comfort Protection, it’s reduced to €500 per incident, and with Premium Protection, it’s fully waived (€0). This lets you choose the level of protection that feels right for you.
Many drivers prefer this for better cost predictability - a small fixed monthly amount instead of a larger one-off payment if something happens.
Good to know: the deductible applies per incident, not once per contract term.
Your subscription already includes comprehensive cover with a limited deductible.
Your personal contribution is capped at a maximum of €1,000 per incident.
If you’d like even more protection, you can reduce your share with optional cover:
With Comfort Cover, the deductible is reduced to €500, and with Premium Cover, it’s fully waived (€0).
Good to know: the deductible applies per incident, not once per contract term. If multiple incidents occur, it is charged for each one - similar to a standard car insurance policy.
Our monthly subscription already includes comprehensive protection: third-party liability as well as partial and comprehensive cover. This means you’re covered for damage to others and to your own vehicle.
Roadside cover is also included. In the event of a breakdown or accident, it supports you with on-site assistance, towing, and onward or return travel - and, if necessary, accommodation or replacement mobility.
Your cover applies not only in Germany but also across the EU, as well as in Switzerland, the United Kingdom, Norway, Liechtenstein, and Monaco.
Your excess is shown transparently during the booking process. It depends on the selected vehicle and package, and you can choose to reduce it if you prefer.
When you report damage or if any damage is found after you return the vehicle, Carrivo will handle everything from there. A certified assessor will inspect the car and provide an objective evaluation, ensuring complete transparency and clarity.
We will keep you updated at every stage, and you’ll be able to review the results as soon as they are available. Our aim is to make the process as straightforward and stress-free for you as possible.
If an accident involves personal injury or third parties, you must always call the police. If the police are unable to attend, please note the time of your call, the station you contacted and, if possible, the name of the officer.
Afterwards, please report the damage online (link: carrivo.com/en-de/fahrzeugservice). Inform us immediately, even about minor damage - the sooner we know, the faster we can help.
If the situation feels overwhelming, don’t worry. In your vehicle’s glove compartment, you’ll find an information sheet titled “Verhalten bei Unfällen” with all the key steps at a glance.
You can easily report any damage online (link: carrivo.com/en-de/fahrzeugservice). Please inform us immediately, even about minor scratches - the sooner we know, the faster we can help.
Please report all damage online. Ideally, submit the report directly on the spot using your smartphone. If that’s not possible, document everything first and enter the details online afterwards. This ensures we receive all relevant information and can process your case quickly.
In the event of an accident involving personal injury or if third parties are involved, you must call the police. If the police are unable to attend, please note the time of your call, the station you contacted, and, if possible, the name of the officer.
If everything feels overwhelming at the moment, don’t worry. In your vehicle’s glove compartment, you’ll find an information sheet titled “What to Do in an Accident” with all the essential steps at a glance.
As a general rule, the manufacturer’s roadside assistance should always be your first point of contact in the event of a breakdown. This service is part of the manufacturer’s warranty and is often free of charge.
You are, of course, free to use your own ADAC membership or any private roadside cover. This can make sense if you prefer the services included there.
Your Carrivo subscription also includes roadside cover. If your vehicle is not immediately roadworthy, it supports you with onward or return travel, for example with replacement mobility or accommodation.
In most situations, roadside assistance is therefore covered at no extra cost. Only if none of these services apply or additional coordination is required - for example in cases like misfuelling - Carrivo will step in directly. In these situations, service fees may apply in line with our Additional Service Costs.
Please note: An ADAC membership or private cover is a separate contract between you and the provider. Any costs or services from these memberships cannot be charged to or reimbursed by Carrivo.
There isn’t an automatic entitlement to a replacement vehicle. How we support you in the event of a breakdown or damage depends on the cause:
Breakdown or technical fault
In this case, the manufacturer’s warranty applies. The manufacturer’s roadside assistance will organise help and usually cover towing and repair costs. If needed, they often provide a replacement vehicle - subject to availability and the manufacturer’s policies.
Accident caused by another party
If another road user is responsible for the damage, you are generally entitled to a hire car. The other party’s insurance typically covers the costs.
Damage caused by you
For self-inflicted damage, there is no entitlement to a replacement vehicle. However, depending on availability, we may still be able to offer one. If this isn’t possible, we will pause your subscription and refund your monthly fee on a pro-rata basis for the days the vehicle is not roadworthy. Your contract term and return date remain unchanged.
(Economic) total loss
If your vehicle is classified as an economic total loss after an accident, it will not be repaired. In this case, your current subscription ends automatically, as the vehicle is no longer usable. You can then start a new subscription with another vehicle.
Please note: Replacement vehicles may differ in model or category. Manufacturers or partners typically provide the smallest available category, often with a manual transmission.
Important: always contact the manufacturer’s roadside assistance first.
All Carrivo vehicles are typically new and covered by a manufacturer’s warranty. In the event of a technical breakdown or defect, your first point of contact should be the manufacturer’s roadside assistance. You can usually find the phone number:
- on a sticker in the sun visor,
- in the vehicle handbook, or
- in the infotainment system under “Roadside Assistance”.
They will arrange help or towing for you - 24/7 and across Europe. In most cases, this service is free of charge.
What about continuing your journey or accommodation?
If the vehicle is not immediately roadworthy and you are more than 50 km away from home, your roadside cover also applies. It supports you with onward or return travel, for example with a replacement vehicle or accommodation.
You don’t need to contact both services at the same time. In most cases, calling the manufacturer’s roadside assistance first is enough. If additional cover is relevant, it will be coordinated automatically.
When does Carrivo step in?
In most cases, roadside assistance is organised free of charge through the manufacturer’s roadside assistance or your roadside cover. If neither service applies or additional coordination is required - for example in cases like misfuelling or other self-caused incidents - Carrivo will of course help organise assistance. In these situations, service fees may apply in line with our Additional Service Costs.
Yes. We offer home delivery for a fixed fee of €299.
If you prefer to collect your vehicle free of charge, you’re welcome to do so at one of our partner locations:
- Autohaus Wandscher Bremen or
- Autohaus Wandscher Bad Zwischenahn
Simply choose the option that suits you best during the booking process.
You cannot extend your current contract. Your subscription will end automatically, so there's no need to cancel it.
If you've enjoyed your vehicle and the Carrivo experience, you're welcome to start a new subscription. You can choose the same model if it's available, or opt for a different one if your needs or preferences have changed.
Don't worry, we'll remind you in good time before your subscription ends, so you can calmly choose your next vehicle.
As a small token of our appreciation for your loyalty, we have a little something extra for you-stay tuned for a surprise.
To make things easy, we'll send you a reminder email before your return date, including a short checklist so nothing gets overlooked. And if something does get left behind, don’t worry - we’ll get in touch as soon as we find it.
After you return the car and we've completed the final inspection, we'll email you your final invoice within a few days. This will include a clear and detailed breakdown of all relevant charges, such as any excess mileage or minor adjustments.
If everything is in order, there won't be any additional costs. At Carrivo, we don't charge any return or deregistration charges - these are fully covered by the initial vehicle preparation fee and your monthly subscription payments.
When you return the vehicle, we'll inspect it together with you.
Normal wear and tear is, of course, not an issue. If we find any damage, we'll record it straight away in the return report.
To help you understand what to expect, our damage catalogue (link: carrivo.com/en-de/schadenskatalog) is available even before your subscription begins. It clearly explains, with examples, the difference between wear and tear and actual damage.
After the return, you'll receive the report via email. Any actual damage will be charged according to fixed rates (for example, if a tyre repair kit is missing) or, if necessary, based on an assessment.
Naturally, you'll receive a detailed invoice listing all the charges.
Please ensure you return your vehicle in a clean and tidy condition, both inside and out. A standard car wash and a thorough vacuum will do the trick.
We don't expect the car to look brand new-some splashes from the drive back or a few crumbs on the floor mat are perfectly acceptable.
Just make sure to remove any heavy dirt, pet hair, or stubborn stains.
By returning the vehicle clean, the handover process becomes much simpler and more transparent. It makes it easier to spot any potential damage and distinguish between normal wear and tear and actual damage. This way, we can avoid unnecessary questions and follow-ups.
A few weeks before your subscription ends, we'll send you an email reminder about returning your car. Just like when you picked it up, you can easily book a convenient return appointment online at one of our logistics locations.
Typically, you'll return the car to the same location where you collected it. We are continually expanding our network of locations. If a closer return site becomes available during your subscription, we'll be sure to let you know.
Please bring your ID card and driving licence with you.
If you don’t have an ID card, you can alternatively present your passport together with proof of address (e.g. a registration certificate).
Please also make sure your first monthly payment has been received. We can only hand over the vehicle once the payment has cleared.
You'll receive an email as soon as your car is ready. You can then choose your preferred handover date using our online calendar.
When you arrive, we'll check your driving licence and ID, and together we'll complete a handover report. This document records the vehicle's condition and features, and we'll email it to you afterwards.
Please ensure that your first monthly payment is made on time. We cannot hand over the vehicle without receiving this payment in advance.
After that, all that's left to do is hop in, drive off, and enjoy - completely free of paperwork or stress.
Normal wear and tear on your vehicle is perfectly acceptable - after all, it's meant to be used.
Whether something is considered damage or just normal wear is assessed on a case-by-case basis by an independent assessor. To provide guidance and ensure complete transparency, we use our damage catalogue (link: carrivo.com/en-de/schadenskatalog). This resource compares typical wear and damage, offering clear descriptions and example images. This way, you can understand in advance which marks are considered normal and when you might need to contribute to costs.
Our aim is to ensure you know exactly what to expect, so you don't have to worry about unfair damage charges.
Ending your car subscription early is generally not possible, as it is designed for a fixed term. However, there are legally defined exceptions, such as an extraordinary termination for significant reasons, like permanent inability to drive, where the contract can be ended early.
You can view your contract and all term details at any time in your customer account. To cancel, simply use our contact us page.
Please note: Once we receive your cancellation request, we will review the reason provided. If the conditions are met, we will confirm the termination of your contract.
We understand that after one or two years, you might not want to give your current car back.
That’s why Carrivo is designed as a subscription rather than a purchase or financing model. You use the car for a fixed term and simply return it afterwards - with no resale hassle, residual value risk, or long-term commitments. This keeps everything flexible, transparent, and straightforward.
Of course you can start a new subscription with a model of your choice.
You can't extend your current contract, but starting a new subscription is straightforward. Don't worry, we'll remind you well in advance before your subscription ends, so you can choose your next vehicle at your leisure.
As a small token of our appreciation for your loyalty, we've got a little something extra for you - stay tuned for a surprise.
For our car subscriptions, there is no statutory right of withdrawal. The reason is that Carrivo subscriptions are fixed-term rental agreements, not typical online purchases.
We understand that this decision requires careful consideration. If you're unsure or have any questions, please get in touch with us. We're here to help you find the right solution before you finalise your subscription.
Yes, you can cancel your order as long as your contract hasn't been confirmed yet. Once we've reviewed your order and sent you the contract confirmation, you won't be able to withdraw.
Our car subscriptions are designed for a fixed term, so the statutory right of withdrawal for online orders does not apply here. Please note: Our ordering process is entirely digital. In many cases, approval and contract confirmation happen shortly after you place your order-sometimes within just a few minutes.
Not sure yet or have unanswered questions? Feel free to contact us beforehand - we want you to feel comfortable and confident in your decision to choose a Carrivo car subscription.
Yes, you select your monthly mileage package when you make your booking.
It's your responsibility to stick to the agreed mileage limit, although we might remind you if you're getting close to it.
If you find you're consistently driving more, you can easily increase your mileage limit through your customer account, subject to availability, at a preferential rate. It's straightforward and paperless.
Any extra miles will be charged after you return the vehicle, according to your contract confirmation. The cost per additional mile is clearly shown during the ordering process.
First, make sure you're using the correct email address and your current password. If you've forgotten your password, use the "Reset Password" option. If you're still having trouble, contact our support team - we're here to help you as quickly as possible.
Before you can take over your car, we need to get a few things ready: registration, logistics, cleaning, number plate fitting, or tyre changes. The vehicle registration fee covers all these initial costs in one go - one payment, everything included, so you can simply get in and drive away.
We've deliberately chosen this model: instead of quietly incorporating the start-up costs into the monthly fee, we make them a one-off, transparent charge.
This approach has two benefits:
- Your monthly fee stays lower, and
- we can do away with an additional deposit.
Your car subscription will automatically end when the term expires. If you'd like to continue driving, you can easily start a new subscription and choose the car that suits you best from then on.
We'll let you know in good time before your contract ends about available vehicles and suitable renewal options.
You can choose from various terms, such as 12, 18, or 24 months. Once your subscription ends, it will automatically terminate, so there's no need for you to cancel it.
Some vehicles offer you a choice of different terms, while other models come with a fixed term. Generally, the longer you commit, the lower your monthly payment will be, as many one-off costs are spread across the entire term.
The Carrivo car subscription is a simple alternative to leasing or buying. Choose your car online, select your term and mileage, and complete your booking in just a few minutes.
The entire process is digital: verify your identity on your smartphone and complete the credit check via secure Open Banking - instead of uploading payslips or paperwork. Quick, convenient and paperless.
Your monthly price already includes registration, vehicle tax, third-party liability and comprehensive cover, maintenance, wear and tear, and seasonal tyres. You only cover your direct usage costs such as fuel or electricity, consumables like AdBlue or screen wash, and external expenses like tolls or parking - the typical things you’d simply expect to pay for when driving any car.
After the agreed term, your contract ends automatically - no cancellation or purchase obligation. You can also add drivers or optional extras at any time.
A one-time vehicle preparation fee of €999 applies for vehicle preparation, registration, and handover.
No, there are no contractual penalties at Carrivo.
Instead, we only charge fees when additional effort or actual damage occurs - for example for unreported damage, unauthorised use of the vehicle, or returning it late. These charges aren’t meant to punish, but simply to cover the costs incurred.
You’ll find the specific amounts in our Additional Service Costs, which are shown transparently during the booking process. They reflect the typical effort or damage involved, keeping everything fair and easy to understand. If a particular situation causes greater damage, additional costs may apply.
At Carrivo, there's no need for a deposit. You can jump straight into your car subscription without any extra hurdles. You'll only pay the monthly subscription fee and a one-time vehicle registration fee, which covers logistics, registration, vehicle preparation, and handover.
That's all there is to it. No deposit, no waiting for refunds - just book, hop in, and drive away.
In some cases, the risk assessment would normally mean we can’t offer you a subscription. In these situations, we may offer you an individual solution with a deposit. It simply serves as security and gives you the opportunity to start your subscription anyway - of course only with your agreement.
You need to pay the first monthly instalment and the vehicle preparation fee before the vehicle handover. The vehicle preparation fee is due as soon as your subscription is approved, and the first instalment is payable once you've confirmed a handover appointment. After that, your payment will be due on the same calendar day each month as your start date, always paid in advance.
For example, if your subscription begins on 8th January, your next instalment will be due on the 8th of each subsequent month. This ensures you have complete planning certainty, regardless of the payment method you choose.
At Carrivo, you always know what to expect. Any additional costs are clearly organised:
- Costs & Extras (carrivo.com/options)
Optional features and surcharges, for example:- Additional drivers or reduced deductible
- Surcharges depending on eligibility, e.g. limited driving experience
- Additional Service Costs
Fixed charges for extra effort, such as returning the vehicle very dirty or late. - Individually assessed damage
Damage is assessed individually. Our damage catalogue helps distinguish normal wear from actual damage, and your share is limited to the selected deductible per incident. - Booking & contract documents
No surprises: everything from the first two sections is shown during booking and confirmed again in your contract documents.
This way, you’ll see all possible costs and conditions before you finalise your subscription.
In the overview Costs & Extras (link: carrivo.com/en-de/optionen), you’ll find a clear overview of all price-related parts of your subscription in one place. This includes fixed items such as the vehicle preparation fee, possible Additional Charges (e.g. for new drivers who held their driving licence for less than 5 years), as well as optional add-ons like liability reduction or additional drivers.
Under Additional Service Costs, you’ll also find flat fees and charges for additional administrative effort - for example for returning a vehicle late or in an unusually dirty condition.
All costs are shown transparently during the booking process and included in your contract confirmation.
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