Contact Us
We are here to help with any questions about your car subscription or account.
How can we help?
Many topics can be resolved quickly in your Carrivo account or in our FAQ. Before reaching out, you may find the answer there in just a few clicks.
You can manage the following in your account
Update your contact
information
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Update your payment method
Add an additional driver
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Download
invoices
View your subscription details
Still need help?
Our chat assistant can guide you step by step and answer most questions instantly.
Accident, Breakdown or Damage?
Breakdown?
Please contact the manufacturer’s roadside assistance first.
You can find the phone number in the vehicle (sun visor, manual or infotainment system). Your vehicle is also covered by roadside assistance. If additional support is required, we are happy to assist with the organisation. You can reach us by email or phone using the contact details above. In certain cases, additional charges may apply in accordance with our additional service costs.
Accident or vehicle damage?
If you’ve had an accident or noticed damage, please let us know as soon as possible.