How can we help?
Many topics can be resolved quickly in your Carrivo account or in our FAQ. Before reaching out, you may find the answer there in just a few clicks.
You can manage the following in your account:
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Accident, Breakdown or Damage?
Breakdown?
In the event of a breakdown, please contact the manufacturer’s roadside assistance first.
You’ll find the relevant phone number inside the vehicle (for example in the sun visor, the vehicle handbook or the infotainment system). Your vehicle also includes roadside assistance cover (Schutzbrief). If further support is required, we’ll be happy to help you organise the next steps. You can reach us by email or by phone using the contact details listed above.
If any damage has occurred, please report it via the button in the “Accident or vehicle damage?” section.
Accident or vehicle damage?
If you’ve been involved in an accident or notice any damage to the vehicle, please inform us as soon as possible.