The mobility market is often characterised by complex contracts, rigid credit checks, and unpredictable maintenance costs. Carrivo was established to provide a simplified alternative: Car Subscription.
Our model is built on fixed terms, transparent pricing, and digital access. This article outlines the operational structure of Carrivo, the background of the team, and the specific principles that guide the customer experience.
The Objective: Accessible Mobility
Traditional automotive finance often excludes capable drivers due to outdated scoring criteria. Carrivo aims to remove these barriers. The focus is on accessibility and predictability.
Key characteristics of the service:
- Fair approval: Assessment via Open Banking rather than SCHUFA.
- Fixed terms: Contracts run for 12 or 24 months and end automatically.
- All-inclusive Costs: One rate covers insurance, taxes, and maintenance.
- Digital process: Reduced administrative effort for the user.
The Team and Background
Carrivo combines established automotive experience with modern digital operations.
Leadership & Heritage The company is rooted in the expertise of the Wandscher family business, a long-standing entity in the German automotive sector. This connection ensures stability and access to vehicle inventory.
Operations Management The operational team, led by Sol Choi (Managing Director) and Giovanni Salamone (Director of Operations), brings over a decade of experience from automotive manufacturers and mobility startups. They manage the logistics from approval to vehicle return.
Vehicle Logistics Steven Schielke (Senior Manager Operations) oversees fleet condition and logistics. His role ensures that vehicles are inspected and prepared according to standardized protocols before handover and upon return.
This combination of traditional industry knowledge and modern process management ensures reliability.
Operational Principles
Carrivo operates according to four core principles that directly affect the customer experience.
1. Transparent Pricing
The monthly rate is fixed. It includes comprehensive insurance, maintenance, inspections, taxes, and registration.
A one-time setup fee (Startgebühr) applies at the beginning of the contract. This fee pays for vehicle registration, preparation, and logistics. It is listed separately to keep the monthly subscription rate stable. Variable costs such as fuel and tolls remain the responsibility of the driver. There are no hidden service fees.
2. Fair Approval
The approval process assesses real-time financial stability. By using Open Banking, Carrivo evaluates whether a customer can afford the subscription today. This allows the company to approve customers who might be rejected by algorithms that rely solely on credit history. If necessary, individual solutions (such as deposits) are used to facilitate approval.
3. Low Administration
The process is designed to minimize paperwork.
- Booking: Entirely digital.
- Billing: One monthly invoice.
- Contract end: The contract terminates automatically at the end of the fixed term. There is no need to send a cancellation letter, and the contract does not renew automatically.
4. Documented Standards
To prevent disputes, Carrivo uses standardized checklists for vehicle handover and return.
- Handover: The condition is documented digitally.
- Return: Damage is assessed by independent experts using a clear Damage Catalogue. This catalogue distinguishes between acceptable signs of use and chargeable damage.
Frequently Asked Questions (FAQ)
Q: What is included in the monthly price?
A: Insurance, maintenance, inspections, taxes, and registration. Fuel and consumables are excluded.
Q: Do I need to cancel the contract?
A: No. The contract ends automatically after the agreed term (e.g., 12 or 24 months).
Q: Can I swap cars during the term?
A: No. You select a vehicle for a fixed term. You may choose a different vehicle for a new term once the current contract expires.
Q: Why is there a setup fee?
A: The setup fee covers the actual costs of registering the vehicle and logistical preparation. Paying this upfront allows the monthly rate to remain lower and focused solely on vehicle usage.
Conclusion
Carrivo offers a mobility solution defined by clarity and structure. By removing credit barriers and simplifying the administrative process, the Auto Abo provides a practical alternative to leasing or buying.
To understand the full process, view the guide on how it works.
Erfahren Sie mehr über das Auto-Abo in Deutschland
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